Privacy Policy

Effective Date: 8 January 2026

1. Introduction

Welcome to www.rematt.uk ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Place an order or make a purchase
Create an account
Subscribe to our newsletter
Contact us with inquiries

Personal information may include:

Name and contact details (email address, phone number, billing and delivery addresses)
Payment information (processed securely through our payment providers)
Order history and preferences
Communication preferences

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, deliveries, and customer service
Send you marketing communications (with your consent)
Improve our website and customer experience
Comply with legal obligations
Prevent fraud and ensure website security

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract performance: To fulfil orders and provide services you've requested
Legitimate interests: To improve our services, prevent fraud, and communicate with you
Legal obligation: To comply with tax, accounting, and other legal requirements
Consent: For marketing communications (you may withdraw consent at any time)

5. Sharing Your Information

We may share your information with:

Service providers: Payment processors, delivery companies, and hosting providers who help us operate our business
Legal authorities: When required by law or to protect our rights
Business transfers: In the event of a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (e.g., tax records for 6 years), and resolve disputes.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests or for marketing purposes
Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [Your contact email]
Address: [Your business address]

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113