Terms and Conditions

Last updated: 7 January 2026

1. Introduction

These Terms and Conditions govern your use of our website www.rematt.co.uk and the purchase of products from My Store. By accessing our website and placing an order, you agree to be bound by these terms.

2. Company Information

My Store
United Kingdom
Email: [Your contact email]

3. Definitions

"We", "us", "our" refers to My Store
"You", "your" refers to the customer or website user
"Goods" refers to the products available for purchase on our website

4. Orders and Acceptance

4.1 All orders are subject to acceptance and availability.
4.2 We reserve the right to refuse any order at our discretion.
4.3 A contract between us will be formed when we send you an order confirmation email.
4.4 Prices are subject to change without notice, but changes will not affect orders already confirmed.

5. Pricing and Payment

5.1 All prices are in British Pounds (GBP) and include VAT where applicable.
5.2 Payment must be made in full at the time of ordering.
5.3 We accept payment by the methods shown on our website.
5.4 We reserve the right to correct pricing errors on our website or orders.

6. Delivery

6.1 Delivery times are estimates and not guaranteed.
6.2 Risk of loss and title for goods passes to you upon delivery.
6.3 We will notify you if there are any delays to your expected delivery date.
6.4 Delivery charges will be displayed before you complete your order.

7. Consumer Rights - Returns and Refunds

7.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
7.2 To exercise your right of cancellation, you must inform us of your decision by a clear statement.
7.3 You must return the goods to us within 14 days of notifying us of your cancellation.
7.4 Goods must be returned in their original condition and packaging.
7.5 You will be responsible for the cost of returning goods unless the goods are faulty or not as described.
7.6 We will refund the price of the goods and standard delivery charges within 14 days of receiving the returned goods.
7.7 For hygiene reasons, mattresses and bedding items that have been unsealed or used cannot be returned unless faulty.

8. Faulty or Damaged Goods

8.1 Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
8.2 If goods are faulty or damaged, please contact us within 30 days of delivery.
8.3 We will arrange collection and provide a full refund or replacement at no cost to you.

9. Product Information

9.1 We make every effort to ensure product descriptions and images are accurate.
9.2 Colours may vary slightly due to screen settings.
9.3 Product dimensions and specifications are provided as a guide.

10. Limitation of Liability

10.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
10.2 Subject to clause 10.1, we shall not be liable for any indirect or consequential losses.
10.3 Our total liability shall not exceed the price paid for the goods.

11. Intellectual Property

11.1 All content on our website, including text, images, and logos, is our property or licensed to us.
11.2 You may not reproduce, distribute, or use any content without our written permission.

12. Privacy and Data Protection

12.1 We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
12.2 Please see our Privacy Policy for details on how we collect and use your data.

13. Commercial/Trade Customers

13.1 Different terms may apply to commercial or hospitality customers.
13.2 Please contact us for commercial terms and bulk pricing.

14. Governing Law

14.1 These terms are governed by the laws of England and Wales.
14.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

15.1 We reserve the right to update these terms at any time.
15.2 Changes will be posted on this page with an updated revision date.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [your email address].